Entirely remotely to begin with. Send your imaging report and a short symptom history by WhatsApp or through the assessment form. A coordinator confirms receipt, checks whether anything is missing, and passes the case to a consultant in the relevant subspecialty. Nothing requires you to be in China at this stage.

Yes. Reports and images from accredited hospitals are accepted in PDF, JPG or DICOM format. In most cases imaging does not need to be repeated, which saves both time and cost. If a scan is too old or a view is missing, the consultant will say which additional imaging is needed and why.

Normally within 48 hours of receiving a complete set of records. Complex cases, or cases that need a second subspecialty opinion, can take longer — your coordinator will tell you if that applies and give you a revised time.

Yes. Coordination is available in English, Cantonese and Mandarin. Your written treatment summary, cost estimate and discharge documentation are prepared bilingually so that a physician at home can read them.

IMC arranges medical assessment, specialist appointments and treatment coordination. IMC does not arrange flights, accommodation, visas or any other non-medical itinerary, and does not provide diagnosis or treatment itself — clinical care is delivered by the treating hospital and its physicians.

Records are shared only with the coordinator assigned to your case and the consultant reviewing it. They are not published, sold or used for marketing. You can ask for your files to be deleted at any time by writing to the address in the footer.