Patient Services

What We Do — And What We Don't

IMC coordinates orthopaedic care between international patients and accredited partner hospitals. Our role is specific, and we would rather you knew exactly where it begins and ends before you enquire.

The Five Things We Handle

Specialist appointment coordination

We arrange your consultation and, where surgery is agreed, your admission date — matched to the consultant whose subspecialty fits your diagnosis.

Insurance claim assistance

Pre-approval documentation before treatment, and bilingual records, operation notes and itemised invoices afterwards. We support the claim through to settlement.

English, Cantonese and Mandarin

Every stage — enquiry, consultation, admission, discharge and follow-up — is handled in the language you are comfortable with.

All-inclusive package pricing

One written figure covering the surgeon, anaesthesia, implants, consumables and hospital stay, issued before you commit to anything.

One coordinator, start to finish

A named coordinator handles your case from first enquiry to remote follow-up. You are not passed between departments.

What Is Not Part of Our Service

We are a medical coordination service, not a travel agency. The following are not arranged by us and are not included in any package price:

✕Airport pick-up, transfer or private driver
✕Accompaniment or escort during your stay
✕Hotel booking or accommodation arrangements
✕Visa applications or immigration advice
✕Flights, travel insurance or itinerary planning
✕Tourism, sightseeing or leisure arrangements

Why we say this upfront

Medical travel is sold in a lot of places as an all-in package including transfers, hotels and sightseeing. That is a different business. Being clear about the boundary means nobody arrives expecting a service that was never part of the arrangement — and it keeps our attention on the part that actually affects your outcome.

Your Case, Step by Step

01

Enquiry and imaging

You send your X-ray, CT or MRI report with a short description of your symptoms. No charge.

02

Consultant case review

A named specialist reads your imaging personally and forms a view on diagnosis and options.

03

Written treatment plan

Diagnosis, recommended procedure, implant type, expected length of stay, recovery timeline and one all-inclusive cost figure — issued within two working days.

04

Insurance pre-approval

Where you are claiming, we prepare the documentation your insurer needs before treatment rather than after.

05

Appointment and admission

Your consultation and, where agreed, your admission date are scheduled and confirmed to you in writing.

06

Discharge and remote follow-up

You leave with a bilingual discharge summary and rehabilitation plan. Your coordinator follows up remotely and can arrange further review if needed.

After You Go Home

Follow-Up Does Not Stop at Discharge

✓Bilingual discharge summary and operation notes
✓Written rehabilitation plan you can hand to a local physiotherapist
✓Remote follow-up with your coordinator at agreed intervals
✓Further consultant review arranged if your recovery raises questions

Partner Network

Accredited Partner Hospitals

Tertiary General Hospital

Grade III · Orthopedics, spine and joint reconstruction

Specialist Orthopedic Centre

Arthroscopy · Sports medicine · Rehabilitation

We are not tied to a single hospital. Your case is matched to the consultant and centre best suited to your condition — partner hospitals meet national Grade-III standards and hold recognised quality accreditations.

Send Your Scans. Get a Specialist Opinion in 48 Hours.

Upload your X-ray, CT or MRI report and tell us where it hurts. A consultant reviews your case personally and returns a treatment plan with a full cost breakdown within two working days. The assessment is free and carries no obligation.

Overseas price ranges shown on this site are indicative, compiled from publicly available private-hospital pricing, and are provided for comparison only. Actual costs vary by hospital and by individual case. Information on this website is general in nature and does not constitute medical advice.

Information on this page is general in nature and does not constitute medical advice or a diagnosis. Treatment options, recovery times and outcomes vary by individual case and are determined by your treating consultant after review of your imaging.

Free · No Obligation

Request Your Free Assessment

Tell us where it hurts and send your imaging. A consultant reviews your case personally and returns a written treatment plan with full costs within two working days.

Fastest Route

Send Your Scans on WhatsApp

X-ray, CT and MRI images can be sent straight from your phone. We reply in English, Cantonese and Mandarin.

Or email info@imcdoctor.com

Your details stay private

Medical information you send is used only to prepare your assessment. It is never shared with third parties.